Description

Swivel Group, headquartered in Australia is best known for building and implementing custom solutions for businesses to enable them to innovate, scale and compete at a global standard. We've been around since 2019, with a team growing beyond 160+ employees that help us challenge and innovate for our partners across the software, digital, and finance landscapes.

Swivel Group is also in partnership with FinTech Global Solutions (Google Partner), which has been highly successful in providing offshore operations on a global scale with clients ranging from startup to enterprise level. Swivel Group has access to an untapped marketplace of talent in Sri Lanka with proven processes coupled with effective and stable operations to support them.

Our Brands: Swivel Tech, Swivel Finance, Swivel Talent, and Swivel Foundation.

Purpose: This role ensures smooth coordination across client onboarding, audits, and project execution, acting as a key communication bridge to keep timelines on track and operations running efficiently. It is ideal for someone who thrives in a fast-paced environment, communicates clearly and effectively, and maintains exceptional attention to detail while juggling multiple projects. Key

Responsibilities:

Audit Prep & Access Coordination

• Coordinate with clients to secure required permissions, platform access, and data prior to audits.
• Track and verify that all access is complete before audit kickoff.
• Proactively identify missing items and follow up to prevent delays.

Audit & Lead Communication

• Schedule and coordinate all audit calls with internal leads and clients.
• Serve as the primary point of contact for leads during the audit scheduling process.
• Provide clear, timely communication to ensure all participants are informed and prepared.

Onboarding Coordination

• Schedule kickoff calls for newly signed clients, ensuring all necessary team members are present.
• Facilitate smooth handoff communication between the sales team and onboarding team.
• Help create the onboarding deck used for all new client kickoff calls, ensuring accuracy, clarity, and consistency.
• Ensure all onboarding documentation, forms, and client information are accurately captured and accessible.

General Administrative Support (Sales & Onboarding)

• Track and manage audit and onboarding timelines, ensuring milestones and deadlines are consistently met.
• Communicate with internal teams and clients to address scheduling conflicts, delays, and changes.
• Provide ad-hoc administrative support to the sales and onboarding teams as needed.

Leadership & Project Support

• Support the leadership team with operational projects, documentation, and coordination outside of sales/onboarding.
• Assist with internal initiatives, meeting prep, and follow-through on action items to ensure accountability and momentum.

Key Requirements

• Minimum 2 years’ experience in administrative, operations, EA, or project coordination role.
• Agency or client-facing experience needed.
• Exceptional attention to detail - accurate, structured, and thorough in every interaction.
• Strong organizational and time-management skills.
• Ability to manage multiple projects with calm efficiency.
• Excellent written and verbal communication skills.
• Tech-savvy and comfortable navigating common business tools, CRMs, and project management platforms.
• High level of professionalism, discretion, and reliability.

Engagement

• Full-time, Contract

Work model

• Hybrid
• US Shift (IST 08.30pm – 04.30am)
• US Calendar Leaves

What We Can Offer You

• A dynamic and Supportive Working Environment
• Professional Certification Reimbursements
• Full Medical Benefits
• Training & Development Opportunities
• Hybrid Working Arrangements
• Travel Reimbursement and Free Dinner

Work Culture

Swivel promotes a culture of positivity, openness, growth, collaboration, and fairness within our work environment. Individual development matters to us. We put in a sincere effort to help our team grow on professional and personal levels.

Swivel Values

• Customer Centric Excellence: We obsess over the customer and deliver outcomes that matter, not just activity.
• Premium Standards: We bring pride and energy to work and hold a high bar in everything we deliver.
• Ownership and Accountability: We take responsibility from end to end. We do not hide behind role, title, or process.
• One Team Collaboration: We protect relationships, work as one team, and act with integrity when it counts.
• Growth Mindset: We stay sharp, stay curious, and adapt fast as the market and technology change.

Our Channels

Website - https://swivelgroup.com.au/ | https://swivelfinance.com.au/

Instagram - https://www.instagram.com/swivel_group

Facebook - https://www.facebook.com/swivelgroup