SaaS / Technology Industry

At Rooster HR, we build modern workforce and HR technology solutions that help organizations streamline operations, improve employee experiences, and scale efficiently through smart digital tools.

About the Role

We are looking for an Associate – Operations to support client onboarding, implementation coordination, and customer success initiatives. This role will work closely with clients and internal teams to ensure smooth rollouts, timely follow-ups, and successful project execution.

The ideal candidate should be highly organized, comfortable working with spreadsheets and digital tools, and eager to grow in a fast-paced SaaS environment.

Key Responsibilities

• Coordinate and support new client onboarding and implementation activities
• Liaise with internal teams to ensure successful project execution and delivery
• Track rollout plans, timelines, and implementation milestones
• Maintain clear and professional communication with clients and stakeholders
• Provide customer support and client visits whenever required
• Assist with operational reporting, documentation, and process coordination
• Ensure a smooth customer experience throughout the onboarding lifecycle