One of our reputed clients in the freight forwarding and logistics industry is seeking motivated and customer-focused Air & Sea Freight Customer Service Executive to support customer operations, shipment coordination, and service excellence within a fast-growing international logistics environment.

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels. • Monitor and respond to customer service inquiries, ensuring prompt and effective resolution of issues. • Coordinate with internal departments including Sales, Operations, Logistics, and Finance to address customer requirements. • Liaise with Airlines, Shipping Lines, and other service providers regarding shipment-related matters. • Follow up on customer requests and ensure timely service delivery. • Handle customer complaints professionally and escalate issues when necessary. • Maintain accurate records of customer interactions and service activities. • Prepare and submit weekly customer service and operational reports to management. • Support continuous improvement initiatives to enhance customer satisfaction and service quality.

REQUIREMENTS:

• Diploma or Degree in Marketing, Business Management, Logistics, or a related field. • Strong academic background with good results at G.C.E. Advanced Level. • Minimum 1 year of experience in customer service, freight forwarding, logistics, shipping, or a related field. • Participation in Customer Service Excellence training programs will be an added advantage. • Good computer literacy with strong knowledge of MS Office applications. • Familiarity with ERP systems or similar operational systems is preferred. • Excellent communication and interpersonal skills. • Ability to multitask and work effectively under pressure. • Strong teamwork, coordination, and problem-solving skills.

BENEFITS:

• Attractive remuneration package. • Career growth opportunities within the logistics and freight forwarding industry. • Exposure to international trade and shipping operations. • Professional and dynamic working environment. • Opportunities for learning and development.