The Job

• Diagnose, troubleshoot, and resolve hardware and software-related issues.
• Install, configure, maintain, and update operating systems and application software.
• Support and maintain internal network infrastructure, including troubleshooting connectivity and performance issues.
• Perform diagnostics, maintenance, and repairs on POS (Point of Sale) machines.
• Inspect, troubleshoot, and repair 80mm and 58mm thermal receipt printers.
• Provide remote technical support using tools such as AnyDesk and UltraViewer.
• Maintain Repair Service Work Orders and ensure accurate service documentation.
• Prepare and issue repair quotations for repairable equipment and machines.
• Maintain service records and support timely resolution of technical issues.
• Ensure compliance with company service standards and technical procedures.

The Person

• Diploma or Degree in Information Technology, Computer Hardware, Computer Science, or a related field.
• Minimum 1–2 years of experience in technical support, hardware maintenance, or a similar role.
• Strong knowledge of computer hardware, operating systems, and networking fundamentals.
• Experience in troubleshooting and repairing POS systems and peripheral devices.
• Ability to diagnose and resolve technical issues efficiently and effectively.
• Familiarity with remote support tools such as AnyDesk and UltraViewer.
• Strong problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Detail-oriented with strong documentation and reporting skills.