One of our prestigious clients is looking for experienced Customer Support Representatives to join their team immediately.

KEY RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Provide accurate information regarding products, services, and customer concerns.
• Resolve customer issues promptly and professionally.
• Maintain detailed records of customer interactions and follow-ups.
• Escalate complex issues to the appropriate department when necessary.
• Ensure a high level of customer satisfaction and service quality.
• Meet performance targets and service standards set by the company.

REQUIREMENTS:

• Fluent English communication skills (spoken and written) are mandatory.
• Previous experience in customer service, call center, or customer support is preferred.
• Strong interpersonal and problem-solving skills.
• Ability to work independently in a remote environment.
• Good computer literacy and familiarity with online communication tools.
• Ability to work according to US business hours and the US holiday calendar.

BENEFITS:

• Remote work opportunity
• Competitive salary package
• International work exposure
• Career growth opportunities

TERMS & CONDITIONS:

• Employment Type: Full-time
• Work Location: Remote (Colombo, Sri Lanka)
• Working Hours: US Business Hours
• US Holiday Calendar Applicable

HOW TO APPLY:

If you are interested contact us via 0117 387 882 / 0117 387 883.

Manpower Lanka Solutions (Pvt) Ltd. 12A, Ridgeway Place, Colombo 04.