Are you passionate about transforming how businesses operate through automation, technology, and AI?

We are seeking a highly motivated and innovative Business Analyst – Automation, Systems & AI to drive enterprise-wide process improvement, systems integration, and intelligent automation across our organisation.

This is a unique opportunity to work across multiple business functions including Retail, Hardware, Pharmacy, Health Services, Finance, Supply Chain, Human Resources, and Corporate Services, helping to design smarter, faster, and more scalable ways of working.

About the Role

As the Business Analyst – Automation, Systems & AI, you will identify, analyse, map, redesign, and automate end-to-end business processes to improve efficiency, accuracy, and visibility across the organisation.

You will work closely with stakeholders to understand how work is performed, uncover inefficiencies, and implement practical technology solutions using automation, systems integration, and artificial intelligence.

This is an enterprise-wide role focused on delivering business outcomes—not supporting a single system, department, or technology platform.

Key Responsibilities

Process Analysis & Improvement

• Facilitate workshops and stakeholder discussions to understand current business processes.
• Develop process maps, flowcharts, and future-state workflows.
• Identify opportunities to eliminate manual processes and improve efficiency.
• Standardise and optimise processes across multiple business units.

Automation & Systems Integration

• Design and implement automated workflows and digital solutions.
• Integrate core business systems including ERP, POS, HR, Finance, Supply Chain, and other platforms.
• Evaluate and recommend technologies based on business needs and value.

AI & Intelligent Automation

• Identify practical opportunities to use AI within business operations.
• Implement solutions such as document automation, intelligent routing, analytics, and workflow optimisation.
• Ensure solutions are secure, sustainable, and aligned with governance requirements.

Stakeholder Engagement

• Partner with leaders and teams across the organisation.
• Translate business requirements into practical technology solutions.
• Support change management, user adoption, and continuous improvement initiatives.

What We're Looking For

Essential Qualifications & Experience

• Degree in Information Systems, Information Technology, Business Analysis, Computer Science, or a related discipline.
• Proven experience in business process analysis, automation, systems integration, or digital transformation.
• Strong understanding of process mapping and process improvement methodologies.
• Experience delivering automation solutions and workflow improvements.
• Practical knowledge of AI applications in business environments.

Skills & Attributes

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to engage effectively with both technical and non-technical teams.
• Strong facilitation and workshop leadership skills.
• Results-driven with a passion for continuous improvement and innovation.

What Success Looks Like

• Reduced manual processing and administration.
• Increased automation across multiple business functions.
• Improved system integration and data visibility.
• More efficient, scalable, and standardised business processes.
• Successful adoption of digital and AI-enabled solutions across the enterprise.

Why Join Us?

This role offers the opportunity to influence how the organisation operates at an enterprise level. You will help shape the future of automation, digital transformation, and AI-enabled business processes while working alongside leaders and teams committed to continuous improvement.

If you're passionate about process excellence, automation, systems integration, and leveraging AI to deliver real business value, we'd love to hear from you.

Apply now and be part of shaping the next generation of business operations.

Address your Applications to: The People & Culture Coordinator - CPL Group

Applications Close: 21st July 2026