Job Summary

Handling Elite VIP Travel Management which may range from straightforward tasks such as booking direct flights to coordinating entire travel experiences including itineraries, accommodation, transport, tours, visas, and out of the ordinary requests.

Responsibilities and Duties

Strong understanding of a VIP travel policy and can appropriately guide and consistently provide consultation to the client

Provide travel quotation and general travel advice to VIP Accounts

Responds to requests accurately and completely and maintain a high level customer service

Excellent knowledge and application of travel supplier rules

Maintains, actively communicates, and seeks expansion of current knowledge of the state of the various travel industries supported

Appropriately responds and resolves conflicting requests, anticipates and provides assistance on potential challenges that may arise for the VIP

Actively supports other team members within and across teams, must be able to take direction and work well with others

Uses positive language and word choices to avoid negative reactions

Ability to work under stress and meet deadlines

Acts as a resource for co-workers for information, problem solving, and reducing errors.

Ability to change productively and to handle other tasks as assigned

Work independently in the absence of supervision

Ability to manage multiple tasks and changing priorities, exercising discretion and judgment.

Capability of maintaining a favorable company image when interfacing with outside sources.

Ability to maintain work volume and quality consistent with peers.

Essential Qualifications:

Minimum of 2 years' experience in Hospitality

Solid working knowledge of the travel industry, policies, procedures and processes

Proven ability to handle multiple priorities simultaneously

Ability to work flexible hours

Strong problem solving and/or critical thinking skills