Technical Service Executive

Join our technical team and deliver expert after-sales support for world-class lifestyle technology products.

Key Responsibilities

• Diagnose, repair, and service DJI drones and lifestyle technology products according to manufacturer standards.
• Handle customer inquiries, provide repair updates, and deliver exceptional after-sales support.
• Process repair cases, warranty claims, and maintain service documentation through DJI service systems.
• Coordinate with DJI technical support, internal teams, and manage spare parts inventory.
• Maintain accurate service records and complete required DJI technical training and certifications.

Requirements

• Diploma/NVQ Level 4 or 5 in Electronics, Electrical Engineering, Mechatronics, Information Technology, or a related technical field (or an equivalent qualification).
• Minimum of 1 year of experience in electronics repair, technical support, or after-sales service.
• Basic knowledge of electronic troubleshooting and repair with good computer literacy.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in English and Sinhala is required; Tamil will be an added advantage.
• Experience with DJI drones, cameras, RC equipment, or similar electronic devices will be an added advantage.