Key Responsibilities:

• Handle all customer service touchpoints including hotline, phone calls, emails, website orders, live chat, and social media with timely and professional responses.
• Act as the primary point of contact between customers and internal teams to ensure smooth coordination and service delivery.
• Resolve customer inquiries, complaints, and escalations efficiently while maintaining a positive brand experience.
• Maintain accurate records of customer interactions, feedback, and service issues using CRM or internal systems.
• Monitor service performance, identify improvement areas, and support initiatives to enhance customer satisfaction.

Key Requirements:

• Diploma or Degree in Business Administration, Customer Service, or a related field.
• Minimum 3-5 years of experience in customer service, preferably in a senior or supervisory role.
• Strong communication skills in English and Sinhala (Tamil will be an added advantage).
• Proven ability to manage multiple customer channels and handle high-volume interactions professionally.
• Strong interpersonal, problem-solving, and coordination skills with a customer-focused mindset.