EXECUTIVE – CUSTOMER EXPERIENCE

Lyceum Placements (Private) Limited is a member of Lyceum Global Holdings, one of Sri Lanka's leading diversified business groups. We provide higher education and employment pathways locally and internationally, helping students make informed study choices and achieve their academic and career goals.

Key Responsibilities:

• Manage customer inquiries through calls, emails, social media chats, and walk-ins.
• Provide information, understand customer needs, and offer suitable solutions.
• Build positive customer relationships and represent the brand professionally.
• Update CRM records, follow up on inquiries, and achieve service targets.
• Handle customer feedback and prepare basic reports.

Key Requirements:

• Diploma or Certificate in Education, Business, Marketing, Management, or a related field.
• Excellent communication and customer service skills.
• Strong interpersonal and relationship-building skills.
• Good problem-solving skills.
• Basic MS Office and CRM knowledge.
• Ability to handle multiple inquiries efficiently.
• Target-oriented and proactive approach.
• Good team player with a professional attitude.

📍 Location: Nugegoda