Key Responsibilities

1. Vendor & Supplier Management

• Manage and coordinate key GA vendors, including travel agencies, security providers, facility service providers, and other operational suppliers.
• Monitor vendor performance, service quality, and compliance with agreed SLAs.
• Handle vendor administration, including contracts, bidding processes, POs, invoices, and related documentation.
• Maintain strong relationships with vendors to ensure consistent and reliable service delivery.

2. Office & Facility Management

• Ensure the office environment is safe, clean, efficient, and aligned with company standards.
• Coordinate with building management and tenant relations on facility and operational matters.
• Oversee office facilities, supplies, workspace readiness, maintenance, and improvement initiatives.
• Identify and support opportunities to improve office operations and facilities.

3. Business Travel Management

• Coordinate business travel arrangements through appointed travel agencies/vendors.
• Ensure travel arrangements comply with company policies while maintaining cost efficiency.
• Monitor travel expenses, documentation, and vendor performance.
• Provide support to internal stakeholders regarding business travel requirements.

4. Administrative & Compliance

• Maintain accurate filing systems and administrative documentation.
• Prepare and update reports related to GA operations.
• Ensure GA activities comply with company policies and procedures.
• Support internal and external audit requirements by ensuring documentation is complete and readily available.

5. Energy & Cost Efficiency

• Monitor office utility consumption, including electricity, water, and air-conditioning.
• Analyze consumption trends and prepare energy-saving calculations.
• Identify opportunities for cost reduction and operational efficiency.
• Work with vendors and building management to optimize resource and energy usage.
• Support reporting and implementation of cost-control initiatives.

6. General Administration Operations

• Support day-to-day GA activities and coordinate with various internal departments.
• Participate in GA projects and process improvement initiatives.
• Proactively identify operational issues and recommend practical solutions.
• Ensure effective coordination among internal stakeholders, vendors, and other external parties.
• Perform other GA-related responsibilities as required.

Requirements

• Bachelor’s degree in Business Administration, Management, Hospitality, or a related field.
• Minimum 10 years of experience in General Administration, Office Operations, Facility Management, or a related function.
• Experience managing external vendors such as travel agencies, security providers, and facility/service suppliers is preferred.
• Good understanding of vendor management, office administration, and facility operations.
• Exposure to budgeting, cost control, or energy-saving initiatives is an advantage.
• Strong analytical, organizational, and problem-solving skills.
• Strong communication skills in Bahasa Indonesia and English, both written and spoken.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Able to manage multiple priorities, work under pressure, and meet deadlines.
• Strong ownership, accountability, initiative, and attention to detail.
• Professional and tactful when dealing with vendors, contractors, and internal stakeholders.
• Willing to travel approximately 20–30% as required.