Position: Senior Consultant/Manager - Banking Transformation (Domestic), Mumbai

Department: Consulting Experience: 3 to 7 years Job Type: Full Time Number of Positions: 3 Location: Mumbai

Skills set:

Banking Transformation, Indian Banking, Business Process Re-engineering, Lending and Libalities, CASA, Customer journey, Process Improvement, TOM, Program Management, Product Development, Consulting Services, Excellent English Communication skills, Stakeholder Management Skills

Job Description:

Sr Consultant - 2

Manager - 1

About the Role:

We are seeking experienced banking transformation professionals to join its Business Consulting team. The role is focused on advising leading banks and financial institutions on business transformation initiatives, process re-engineering, operating model enhancement, and customer experience transformation.

We are specifically looking for professionals who have worked within Indian Banks and have led or contributed to transformation programs from a business and operations perspective, rather than purely technology implementation roles.

Key Skills:

• Banking Transformation

• Liabilities Products

• Lending Process Re-engineering

• Customer Journey Mapping

• Business Process Improvement

• Target Operating Model Design (TOM)

• Stakeholder Management

• Program Management/Product Developement

• Data-driven Decision Making

• Consulting and Problem Solving

• Executive Communication

Education:

• Full-time MBA / PGDM from a reputed institution

• Bachelor degree in Engineering, Commerce, Finance, Economics, or related disciplines

Preferred Background

• Experience in Indian banks, banking consulting,Big 4/ big10 Consulting or financial services transformation.

• Exposure to transformation projects involving liabilities, lending, or customer journey redesign.

• Strong analytical and stakeholder management skills.

Key Responsibilities:

Senior Consultant:

• Support delivery of large-scale banking transformation engagements across retail banking and lending businesses.

• Analyze existing business processes and identify opportunities for improvement and automation.

• Assist clients in redesigning customer journeys across liabilities and lending products.

• Conduct process diagnostics, gap assessments, and target operating model design.

• Develop business requirements, transformation roadmaps, and implementation plans.

• Support stakeholder management across business, operations, risk, and technology teams.

• Prepare client presentations, steering committee materials, and executive reports.

• Track project milestones and support program management activities.

Manager:

• Lead business transformation and process re-engineering engagements for banks and financial institutions.

• Manage client relationships and act as a trusted advisor to senior banking stakeholders.

• Drive end-to-end transformation initiatives across liabilities, lending operations, and customer experience journeys.

• Lead process redesign workshops and operating model transformation programs.

• Guide teams in conducting current-state assessments, future-state design, and business case development.

• Lead customer journey transformation initiatives focused on acquisition, onboarding, servicing, lending, and retention.

• Manage project governance, risks, budgets, and stakeholder expectations.

• Mentor and develop consulting teams while contributing to practice growth and business development.

Candidates must have hands-on experience in one or more of the following areas within the Indian banking ecosystem:

Liabilities Products:

• CASA

• Savings Accounts

• Current Accounts

• Term Deposits

• Deposits Growth and Customer Acquisition

Lending Transformation:

• Retail Lending

• Personal Loans

• Home Loans

• Business Banking Loans

• MSME Lending

• Loan Origination Process

• Credit Journey Transformation

• Lending Operations Optimization

Customer Journey & Experience Transformation:

• Customer Onboarding

• Digital Banking Journeys

• Branch Transformation

• Service Journey Redesign

• Omnichannel Experience

• Customer Lifecycle Management

• Customer Experience (CX) Programs

Business Transformation:

• Business Process Re-engineering (BPR)

• Operating Model Design

• Process Excellence

• Business Transformation Programs

• Service Delivery Transformation

• Productivity and Efficiency Improvement

Additional Information:

• This is Hybrid Model Working in Mumbai

• Interview Process- 2 Technical rounds

Required Qualification:

Bachelor of Commerce (B.Com.) & MBA from a reputed Institute