Cross Working Relations Internal : All Departments External : Corporate and individual clients, Travel agencies and business partners, Suppliers and service providers, Potential customers and prospects

Job Purpose : To generate and develop new business opportunities, maintain strong relationships with existing clients, and achieve assigned sales targets by presenting and selling the company’s travel and tourism products and services in line with customer needs and company objectives.

Key Responsibilities : Identify and develop new sales opportunities through prospecting, referrals, networking, calls, emails, meetings, and other appropriate channels. Build and maintain strong relationships with existing and potential clients to increase customer retention and business opportunities. Understand clients’ travel requirements and recommend suitable travel products, packages, and services. Prepare and present quotations and proposals according to client requirements and company pricing guidelines. Follow up on quotations, proposals, negotiations, and pending opportunities until closure. Achieve assigned monthly and annual sales targets in accordance with the approved sales plan. Maintain an updated sales pipeline and ensure all opportunities and client interactions are properly recorded in the company system. Coordinate with Operations, Ticketing, MICE, and other relevant departments to ensure smooth delivery of confirmed services. Monitor customer feedback and resolve or escalate client issues in coordination with the relevant departments. Maintain awareness of market trends, customer preferences, competitors, and relevant travel products. Identify opportunities for upselling and cross-selling additional services. Prepare regular sales reports covering sales performance, pipeline, opportunities, and client activities. Participate in client meetings, sales calls, exhibitions, events, and business development activities when required. Ensure that all sales activities comply with company policies, approved pricing, payment terms, and procedures. Support the Sales Manager/Team Leader in achieving overall departmental objectives.

Gerneral Responsibilities : Comply with company policies, procedures, and Code of Conduct. Maintain confidentiality of company and client information. Maintain professional communication and appearance when dealing with clients and business partners. Use company systems, tools, and resources appropriately. Maintain accurate and updated customer and sales records. Cooperate with other departments to achieve business objectives. Perform any other relevant duties assigned by the direct manager within the scope of the job.

Key performance indicators Achieve the assigned monthly and annual sales revenue targets within the approved sales plan. Maintain a healthy and continuously updated sales pipeline covering qualified prospects and active opportunities. Achieve the required conversion rate from qualified opportunities and quotations to confirmed sales. Generate and maintain a defined number of new qualified leads and prospective clients in line with departmental targets. Maintain a high level of client retention and repeat business from assigned accounts. Achieve agreed upselling and cross-selling objectives where applicable. Ensure quotations and client requests are handled within the agreed response time. Maintain accurate and timely updates of all sales activities and opportunities in the company system. Maintain positive client feedback and minimise avoidable customer complaints. Submit required sales reports accurately and within the specified deadlines.

Qualifications (Education & Work Experience) Bachelor’s degree in Business Administration, Marketing, Tourism, Hospitality, or a related field. 1–3 years of relevant experience in Sales, Business Development, Travel, Tourism, Hospitality, or a related industry. Experience in B2B or B2C sales within the travel/tourism sector is an advantage.

Other Job Requirements (Skills / Licensing / Certification) Strong communication and negotiation skills. Good presentation and interpersonal skills. Good understanding of sales techniques and business development. Good command of English, both written and spoken. Ability to work under pressure and meet deadlines and sales targets.

Job Behavioral Competencies : Core Competencies Customer Focus Communication Accountability

Functional Competencies Sales & Business Development Negotiation & Persuasion Relationship Management