For over 30 years, City Pharmacy Limited Group of Companies has been at the forefront of retailing across Papua New Guinea. The Company's well-known household brands include City Pharmacy, City Pharmacy Wellness Clinics, City Pharmacy Medical Lab Supplies, Hardware Haus Limited, Real Rewards Plus, DFS(Prouds) PNG Limited, Jacks of PNG and CPL Foundation. From everyday groceries, medical supplies, apparels and DIY tools, we cater to a wide range of needs.

Looking for a place to grow, learn, and build your career?

City Pharmacy Limited Group of Companies is expanding and we’re on the lookout for motivated individuals to join our team!

Our Vision

Helping the people of Papua New Guinea live healthier and better lives.

Our Mission

To be the preferred shopping destination by delivering outstanding value, exceptional customer experience and maximizing shareholder value.

Our Core Values

Be Customer Focused, Be Responsible, Win Together, Deliver on commitments, Deliver Quality

Primary Objective

To assist the Manager in leading and coordinating daily operations, ensuring the efficient delivery of services, achievement of business objectives, and maintenance of high standards of customer service, team performance, and operational excellence.

Key Responsibilities:

• Assist in the planning, coordination, and oversight of daily business operations.
• Support the Manager in achieving operational and strategic objectives.
• Supervise, coach, and motivate staff to maintain high levels of performance and productivity.
• Monitor team performance and provide regular feedback and development support.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Coordinate staffing, scheduling, and resource allocation to meet operational needs.
• Resolve customer, employee, and operational issues in a timely and professional manner.
• Prepare reports, maintain records, and provide updates to management.
• Identify opportunities for process improvement and implement effective solutions.
• Maintain strong relationships with customers, suppliers, and key stakeholders.
• Support budget monitoring and cost-control initiatives.
• Act on behalf of the Manager during periods of absence and perform other duties as assigned.

Qualifications and Experience:

• Diploma or Degree in Business Management, Administration, Commerce, or a related field.
• Minimum of 3 years' experience in a supervisory, team leader, or management role.
• Proven experience in coordinating day-to-day operations and leading teams to achieve business objectives.
• Demonstrated ability to manage staff performance, employee development, and workplace issues effectively.
• Experience in customer service, stakeholder engagement, and problem resolution.
• Sound understanding of business operations, policies, and compliance requirements.
• Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook, and PowerPoint.
• Strong reporting, administrative, and organizational skills.
• Experience in budget monitoring, resource planning, and operational coordination is an advantage.
• Ability to work under pressure, manage multiple priorities, and meet deadlines.

All applications are to be submitted in a single file PDF(not more than 10mb) to:

CPL Group of Companies

PO Box 1663

Boroko,NCD,121

Coordinator - People & Culture

Application Deadline: 4:30pm on Thursday, 08 October 2026.