Call Center Executive

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information about products and services.
• Respond to customer inquiries, complaints, and requests.
• Maintain a high level of customer satisfaction.
• Follow up with customers and maintain accurate call, inquiry, and resolution records.
• Coordinate with relevant departments to resolve customer issues promptly.
• Achieve assigned call-center targets and maintain service-quality standards.

Key Requirements

• G.C.E. A/L or equivalent qualification.
• Previous experience in call center, customer service, sales, or a related role is an advantage.
• Excellent communication skills in English and Sinhala; Tamil is an added advantage.
• Good telephone etiquette and active listening skills.
• Strong problem-solving skills.
• Customer-focused, confident, and target-oriented.
• Ability to work effectively in a fast-paced environment.

Location: Nugegoda.