For over 30 years, City Pharmacy Limited Group of Companies has been at the forefront of retailing across Papua New Guinea. The Company's well-known household brands include City Pharmacy, City Pharmacy Wellness Clinics, City Pharmacy Medical Lab Supplies, Hardware Haus Limited, Real Rewards Plus, DFS(Prouds) PNG Limited, Jacks of PNG and CPL Foundation. From everyday groceries, medical supplies, apparels and DIY tools, we cater to a wide range of needs.

Our Vision

Helping the people of Papua New Guinea live healthier and better lives.

Our Mission

To be the preferred shopping destination by delivering outstanding value, exceptional customer experience and maximizing shareholder value.

Our Core Values

Be Customer Focused, Be Responsible, Win Together, Deliver on commitments, Deliver Quality

Bring your passion for sport, style, and great service to adidas. You’ll help customers find the right products, build practical retail skills, and contribute to an energetic team that connects people through sport.

Primary Objective

To deliver an exceptional adidas brand experience by providing outstanding customer service, assisting customers with product selection, and creating a welcoming shopping environment. The Customer Service Associate is responsible for building positive customer relationships, driving sales performance, maintaining high visual merchandising standards, and ensuring every customer leaves the store satisfied and inspired by the adidas brand.

Key Responsibilities:

• Deliver exceptional customer service and create a positive shopping experience for all customers.
• Greet and engage customers promptly, identifying their needs and recommending suitable adidas products.
• Achieve individual and store sales targets through effective product knowledge and sales techniques.
• Maintain a thorough understanding of adidas products, promotions, and brand initiatives.
• Assist customers with product selection, sizing, styling, and purchasing decisions.
• Process sales transactions accurately and efficiently through the Point-of-Sale (POS) system.
• Handle customer enquiries, feedback, returns, and exchanges professionally and in accordance with company policies.
• Maintain high standards of visual merchandising and ensure products are displayed in line with adidas brand guidelines.
• Replenish stock, monitor inventory levels, and ensure the sales floor remains well-stocked and organized.
• Keep the store clean, safe, and presentable at all times.
• Support stocktakes, stock receiving, and inventory management activities.
• Work collaboratively with team members to achieve store objectives and deliver outstanding customer experiences.
• Promote customer loyalty programs, special promotions, and new product launches.
• Adhere to company policies, procedures, and loss prevention practices.
• Act as a brand ambassador by representing adidas values and maintaining a professional appearance and attitude at all times.

Qualifications and Experience:

• Minimum Grade 12 certificate or equivalent qualification.
• Previous experience in retail, customer service, sales, or a similar customer-facing role is desirable.
• Experience working in a fast-paced retail environment will be an advantage.
• Strong communication and interpersonal skills with the ability to engage confidently with customers.
• Basic numeracy and computer skills, including experience using Point-of-Sale (POS) systems, are desirable.
• A genuine passion for sport, fitness, fashion, and the adidas brand.
• Ability to work both independently and as part of a team.
• Demonstrated reliability, professionalism, and a strong work ethic.
• Willingness to work flexible hours, including weekends, public holidays, and peak trading periods.

All applications are to be submitted in a single file PDF(not more than 10mb) to:

CPL Group of Companies

PO Box 1663

Boroko,NCD,121

Coordinator - People & Culture

Application Deadline: 4:30pm on Tuesday, 13 October 2026.