About Avensys Tech

Avensys Tech is a growing Microsoft-focused Managed Service Provider supporting SMEs across the UK and Australia.

Our clients treat us as part of their team. They trust us to understand their business, protect their systems and solve problems properly.

Our support model is different. We don’t have traditional Level 1, Level 2 and NOC silos where tickets are repeatedly passed between teams.

As one of our engineers, you’ll speak directly with clients, investigate issues properly and own them through to resolution.

The opportunity

We’re looking for an experienced IT Support Engineer based in Sri Lanka who wants more than a repetitive service desk role.

You’ll support multiple Microsoft 365 environments across identity, devices, email, collaboration and cybersecurity.

One ticket could be an Outlook issue. The next might involve a Conditional Access block, an Intune compliance failure, a suspicious Entra ID sign-in or a phishing investigation.

You’ll have the freedom to investigate, the responsibility to keep the client informed and access to specialist support when needed.

What you’ll do

• Own support tickets from first contact through to resolution.
• Administer Microsoft 365 users, licences, groups and mailboxes.
• Support Exchange Online, Outlook, Teams, SharePoint and OneDrive.
• Manage identities, MFA and access through Microsoft Entra ID.
• Administer and troubleshoot Conditional Access.
• Manage Windows 11 devices, applications and compliance through Intune.
• Support Microsoft Defender for Business and triage security alerts.
• Investigate phishing, suspicious sign-ins and compromised accounts.
• Complete secure user onboarding and offboarding.
• Troubleshoot software, hardware, Wi-Fi, VPN and connectivity issues.
• Keep clients informed with clear, useful updates.
• Maintain accurate ticket notes and client documentation.
• Identify recurring issues and recommend lasting fixes.
• Contribute to migrations, device rollouts, security and automation projects.

What we’re looking for

You’ll need the judgement and independence of a strong Level 2 engineer.

You should be able to:

• Resolve a broad range of Microsoft 365, Windows 11, endpoint and connectivity issues independently.
• Work safely across multiple clients and Microsoft 365 tenants.
• Troubleshoot methodically and look beyond temporary fixes.
• Handle identities, devices, permissions and client data securely.
• Prioritise several active tickets without losing ownership.
• Explain technical issues clearly to non-technical users.
• Produce accurate ticket notes and useful escalation summaries.
• Work reliably and proactively within a remote team.

Around three years of commercial IT support experience will usually provide the breadth needed, but demonstrated ability matters more than exact tenure.

MSP experience is strongly preferred. Experience supporting multiple clients or separate technical environments will also be considered.

Strong spoken and written English is essential.

Essential technical experience

You should have practical experience with:

• Microsoft 365 administration
• Microsoft Entra ID
• Microsoft Intune
• Conditional Access
• Microsoft Defender for Business or a comparable security platform
• Exchange Online and Outlook
• Microsoft Teams, SharePoint and OneDrive
• Windows 11 support and management
• Identity and access management
• Device enrolment, configuration and compliance
• Application deployment
• User onboarding and offboarding
• Ticketing, service desk or PSA systems
• DNS, DHCP, Wi-Fi and VPN troubleshooting
• Phishing and compromised-account investigations

You should also understand core cybersecurity principles, including least privilege, endpoint protection, device compliance and security incident escalation.

Our security approach is aligned with CIS Controls and NIST. We want someone who understands why controls matter, not someone who simply follows a checklist.

Advantageous experience

Any of the following would strengthen your application:

• Autotask PSA
• Datto RMM or another RMM platform
• Microsoft Azure
• Azure Virtual Desktop
• Windows Server and Active Directory
• PowerShell and automation
• Microsoft 365 migrations and backup platforms
• Firewall and network administration
• Microsoft 365 Copilot administration, licensing or user support
• Recruitment CRM or applicant tracking systems
• Microsoft, CompTIA, Cisco or ITIL certifications

You don’t need everything on this list. Curiosity, sound judgement and a willingness to learn matter more than ticking every box.

Why join Avensys Tech?

You won’t be stuck following scripts or forwarding tickets to the next queue.

You’ll be trusted to work directly with clients, solve meaningful problems and take responsibility for the outcome.

You’ll gain:

• Real ownership: Manage issues properly from first contact through to resolution.
• Modern Microsoft experience: Work hands-on with Microsoft 365, Entra ID, Intune, Conditional Access and Defender for Business.
• International client exposure: Build strong relationships with SMEs across the UK or Australia.
• Broader opportunities: Contribute to security improvements, migrations, Azure, automation and Microsoft Copilot adoption.
• Visible impact: See how your work helps clients stay productive and secure.
• Room to grow: Take on more advanced work as your skills and confidence develop.
• A voice in the business: Suggest better ways to solve problems and improve how we support clients.

We’re building a team of capable, curious people who care about doing things properly. If you want greater responsibility and the opportunity to grow with a modern MSP, we’d like to hear from you.

Working arrangements

• Full-time, Monday to Friday.
• Remote from Sri Lanka.
• UK or Australian business hours.
• UK hours will adjust between GMT and British Summer Time.