CUSTOMER CARE EXECUTIVE – BE DESI

Location: Wellawatte

Department: Customer Care / Online Sales

Industry: Fashion & Retail

About the Role

We are looking for a customer-focused and sales-oriented Customer Care & Online Sales Executive to handle online customer inquiries, assist customers with product selection, process orders and support the growth of Be Desi’s online sales.

Key Responsibilities

• Respond to customer inquiries through WhatsApp, Facebook, Instagram, Messenger and TikTok.
• Provide accurate information on products, prices, sizes, colours, styles and availability.
• Assist customers in selecting the right products and sizes.
• Convert customer inquiries into confirmed orders and sales.
• Process and follow up on online orders, payments and deliveries.
• Follow up with customers on pending inquiries and incomplete orders.
• Handle exchanges, returns, delivery issues and customer complaints.
• Coordinate with the Sales, Warehouse and Delivery teams to ensure smooth order fulfilment.
• Maintain accurate records of customer inquiries, orders and follow-ups.
• Provide a friendly, professional and positive Be Desi customer experience.

Requirements

• Minimum 1 year of experience in customer service, online sales, fashion, retail or e-commerce.
• Good communication skills in English and Sinhala; Tamil would be an added advantage.
• Strong written communication and typing skills.
• Good knowledge of social media and messaging platforms.
• Customer-focused with a sales-oriented mindset.
• Good understanding of fashion products, clothing sizes, colours and styles.
• Basic computer literacy; experience with CRM or order management systems would be an advantage.
• Ability to handle multiple customer inquiries and work under pressure.
• Willingness to work shifts, weekends and public holidays when required.