Position: Sales Operations Manager - Pharma, Mumbai

Department: Sales Experience: 5 to 12 years Job Type: Full Time Number of Positions: 1 Location: Mumbai

Skill Set: Pharma Sales Operations, General Trade Operations, Distributor Network, Secondary Sales Management, D2R, D2S, Channel Expansion, Field Team, Excellent English Communication skills, Analytical skills, Team Management

Job Description:

About Us:

Born from the legacy of a global giant known for its trust, transparency, and integrity - we carry forward the same values into the world of healthcare. Just as our parent Organization redefined excellence in other multi-industry domains, we are committed to redefining reliability in pharmaceuticals.

Job Summary:

The Sales Operations Manager will be responsible for driving sales performance across Gujarat and Maharashtra through an efficient distributor and stockist network. The role focuses on strengthening secondary sales, improving distribution reach, ensuring distributor field force productivity, delivering sales target and executing region-specific growth strategies. The ideal candidate should have strong expertise in general trade pharma operations and distributor-led business models

Key Responsibilities:

• Manage distributor and stockist networks across Pan India • Ensure strong secondary movement at chemist and retailer levels • Manage and optimize distributor performance, including primary sales, stock availability, billing efficiency, and ROI • Strengthen general trade channels – retailers, chemists, and wholesalers • Monitor and improve distributor field force productivity (daily calls, POB, conversion ratios)

Analytical & Operational Excellence:

• Strong understanding of D2R (Distributor to Retail) and D2S (Distributor to Stockist) models • Analyze sales data, secondary trends, and productivity metrics • Track region-wise performance and growth drivers • Provide actionable insights to improve sales and distribution efficiency • Maintain strong reporting systems and dashboards

Monitoring & Control:

• Track daily, weekly, and monthly sales performance vs targets • Monitor secondary sales and stock movement at distributor level • Ensure adherence to call average, coverage, and productivity benchmarks • Review POB (Product Order Booking) and conversion efficiency regularly • Conduct periodic field visits and joint working with team members • Monitor stock levels, expiry management, and product availability • Track scheme utilization and ROI effectiveness • Review outstanding payments and ensure timely collections • Identify performance gaps and implement corrective action plans

Key Requirements: • Graduate (Science/Pharma); MBA in Sales/Marketing is an advantage • 5 to 10 years of experience in pharma general trade sales operations • Minimum 3 to 5 years in handling distributor-driven markets with experience in Gujarat and Maharashtra regions (Mandatory) • Proficiency in Gujarati or Marathi is mandatory • Strong exposure to secondary sales management and channel expansion • Experience in managing field teams (ASM/FSO level) • Good analytical and data interpretation skills • Experience handling the Mumbai, Maharashtra, and Gujarat regions. • Currently working as a First-Line Manager (FLM) or Second-Line Manager (SLM).

Additional Information:

• This is 6 days work from office role. • Language proficiency in Gujarati or Marathi is mandatory • There are 2 rounds in the process (Final round will be F2F - Mandatory)

This is a Head Office-based role, with the field sales team working under the guidance and coordination of the Sales Operations Manager.

Required Qualification:

Master of Business Administration (M.B.A.), Bachelor of Pharmacy (B.Pharm.)

With a fast-growing Generic Pharma Setup, part of a giant Indian Conglomerate