Arozen is expanding its Network Operations Centre (NOC), which supports managed service clients across the UK, US and Asia around the clock. We are hiring L1 and L2 NOC Analysts to monitor, troubleshoot and resolve infrastructure incidents in a fully remote, 24x7 operation.

Shifts: This is a 24x7 rotating roster. Primary shifts cover UK and US business hours, so candidates must be comfortable working evenings, nights, weekends and public holidays on rotation.

Key responsibilities:

• Monitor networks, servers, firewalls and cloud services using NOC monitoring and alerting tools

• Triage, log and work alerts and incidents through the ITSM ticketing system within SLA

• Perform first and second level troubleshooting of connectivity, performance and availability issues

• Escalate to senior engineers and vendors with clear diagnostic notes

• Communicate with clients during incidents and provide status updates

• Execute routine operational tasks, health checks and standard changes

• Maintain runbooks, shift handover notes and accurate documentation

• L2: own complex incidents, perform root cause analysis and mentor L1 analysts

Requirements:

• Minimum 1 year of experience in a NOC, IT support or network operations role

• Solid understanding of TCP/IP, DNS, DHCP, VLANs, routing and switching

• Hands-on exposure to firewalls (e.g. FortiGate, Cisco, Palo Alto) and wireless networks

• Working knowledge of Windows Server and Linux administration

• Experience with monitoring tools (e.g. PRTG, Zabbix, SolarWinds, LogicMonitor) and ticketing systems

• Strong written and spoken English for client communication

• Reliable high-speed internet and a suitable home workspace

• CCNA, CompTIA Network+ or equivalent certification is an advantage

What we offer:

• Fully remote role with shift allowances

• Exposure to international MSP clients and modern infrastructure

• Training, certification support and a clear path from L1 to L2 and beyond