Type: Full-time · Department: IT · Location: Remote (Sri Lanka-based candidates only)

Not open to freshers. You must have hands-on experience in a live 24x7 NOC or operations environment to be considered.

About the role

Arozen runs a 24x7 Network Operations Centre supporting managed service clients across the UK, US and Asia. We're hiring experienced L1 and L2 NOC engineers to monitor, troubleshoot and resolve infrastructure incidents on a rotating roster, with primary shifts covering UK and US business hours.

What you'll do

• Monitor networks, servers, firewalls and cloud services using NOC monitoring and alerting tools
• Triage, log and work alerts and incidents through the ITSM system within SLA
• Troubleshoot connectivity, performance and availability issues (first-level for L1, deeper investigation for L2)
• Escalate to senior engineers and vendors with clear diagnostic notes
• Communicate with clients during incidents and provide status updates
• Execute routine operational tasks, health checks and standard changes
• Maintain runbooks, shift handover notes and accurate documentation

Experience required

• L1: minimum 1 year working in a 24x7 NOC, SOC or IT operations team on a shift roster
• L2: minimum 2 to 3 years in a 24x7 NOC, including owning incidents through to resolution
• Hands-on experience with monitoring tools (e.g. PRTG, Zabbix, SolarWinds, LogicMonitor, Datadog)
• Working knowledge of TCP/IP, routing and switching, DNS, DHCP, VPNs and firewalls
• Experience with an ITSM / ticketing platform (e.g. ServiceNow, ConnectWise, Jira Service Management, Freshservice)
• Windows and Linux server fundamentals
• Clear written and spoken English for working with international clients

Nice to have

• CCNA, CompTIA Network+, or Microsoft / AWS fundamentals certifications
• MSP experience across multiple client environments
• Cloud monitoring experience (Azure / AWS)

Shifts and working arrangements

• 24x7 rotating roster, including evenings, nights, weekends and public holidays
• Fully remote; must be based in Sri Lanka
• Reliable high-speed internet, power backup and a quiet workspace required

To apply: submit your CV and clearly state (1) the NOC / operations team(s) you've worked in, (2) how long you worked 24x7 shifts, and (3) the monitoring and ticketing tools you've used hands-on. Applications without 24x7 operations experience will not be considered.