For close to 40 Years, CPL Group has remained a trusted retail brand for Generations of Papua New Guineans.

From our Healthcare Brands in City Pharmacy, City Pharmacy Medical Clinic, Wholesale, Medical and Lab Supplies to Home Improvement with Hardware Haus, and Lifestyle with Jack's of PNG and Prouds PNG all supporting our Communities via the CPL Foundation, we remain firmly committed to our vision of helping Papua New Guineans live better and healthier lives.

Join CPL Group as Our Senior People & Culture Coordinator!

Responsibilities:

• Supervision of the Operations Team.
• Serves as performance management liaison and schedules regular meetings with respective managers to ensure a continuous performance management process is implemented to ensure the employees development and productivity.
• Handling grievances and disputes between employees and their supervisors, managers, or co-workers.
• Conducting exit interviews with departing employees to learn about reasons for leaving and recommending improvements to retention strategies.
• Working with managers to create and maintain career path plans for employees.
• Overseeing generation and updating of organization charts monthly.
• Overseeing accurate maintenance of employee personnel files.
• Counsels’ employees regarding work, family, or personal problems.
• Explains company compensation and benefit programs, such as medical, insurance, retirement, and savings plans, and enrolls workers in specified programs.
• Supporting the organization through restructures.
• Ensuring engagement is maintained and managers act in a way that involves their staff.
• Ensuring managers are upskilled to deal with people in a fair and effective manner in collaboration with the Training Team.
• Oversee Work Permit & Visa Processing.
• Any other duties delegated by the P&C Operations manager.

Qualifications & Experience

• Bachelor's Degree in Human Resource Management, Business Management, Industrial Relations, Psychology or a related discipline.
• Minimum of 4–5 years' relevant experience in Human Resources or People & Culture, preferably in a supervisory or senior HR role.
• Demonstrated experience in employee relations, performance management, disciplinary processes and grievance handling.
• Strong knowledge of PNG employment legislation, labour practices and workplace policies.
• Proven experience in recruitment, employee engagement, workforce planning and organisational development.
• Experience in managing employee records, HR reporting, organisational structures and personnel documentation.
• Demonstrated ability to support organisational restructures, change management and employee development initiatives.
• Experience in managing work permit and visa processing would be an advantage.
• Strong leadership and team supervision skills, with the ability to guide and support HR team members.

Key Skills & Competencies

• Excellent interpersonal, communication and conflict-resolution skills.
• Strong leadership, decision-making and problem-solving abilities.
• High level of confidentiality, professionalism and integrity when handling sensitive employee matters.
• Ability to build effective working relationships with managers, employees and external stakeholders.
• Strong organisational, administrative and time-management skills.
• Proficiency in Microsoft Office applications and HR information systems.
• Ability to work independently, manage competing priorities and meet deadlines.

All job applications to be submitted in a single PDF (not more than 10mb in size).

Application closing date: Wednesday, 18 November 2026, 5pm