Key Responsibilities :

• Manage and maintain company servers, databases, and critical business systems while ensuring regular backups, data integrity, and recovery readiness.
• Manage and maintain LAN, WAN, Wi-Fi, internet connectivity, routers, switches, and other network infrastructure to ensure stable and uninterrupted operations.
• Manage company email systems, user accounts, access permissions, system configurations, and application availability while ensuring proper security and backups.
• Implement and monitor firewalls, antivirus solutions, endpoint protection, and other security measures while ensuring IT policies, internal controls, and regulatory compliance.
• Maintain an updated inventory of IT hardware, software, licenses, and equipment while monitoring asset allocation, maintenance, repairs, replacements, and renewals.
• Prepare and submit IT performance reports, system status updates, incident reports, and other management information required by Top Management.
• Oversee call centre IT infrastructure, telephony systems, and related applications while ensuring system availability, technical support, and uninterrupted service delivery.
• Oversee day-to-day IT operations, ensure timely resolution of technical issues, coordinate with internal teams and external service providers, and lead IT infrastructure improvements and projects.

Job Requirements :

• Bachelor's Degree or Higher Diploma in Information Technology, Computer Science, Network Engineering, or a related field.
• Minimum 3–5 years of relevant experience in IT infrastructure, system administration, network management, or IT operations.
• Strong knowledge of server administration, database management, and data backup procedures.
• Hands-on experience in network infrastructure management, including LAN, WAN, Wi-Fi, routers, switches, and firewalls.
• Good understanding of cybersecurity, endpoint protection, antivirus solutions, IT risk management, and information security.
• Experience in IT asset management, software licensing, system maintenance, and vendor coordination.
• Knowledge of disaster recovery, business continuity planning, and IT compliance requirements.
• Strong leadership, communication, troubleshooting, analytical, and team management skills. Experience managing IT teams and call centre technical operations will be an added advantage.