Responsibilities:

● Providing a high level of customer service to our customers with exceptional knowledge of our products, services, processes and systems.

● Troubleshoot and resolve customer issues by collaborating with other teams, such as technical support or sales, when necessary.

● Identify and escalate complex or unresolved issues to the appropriate department or supervisor.

● Build relationships with suppliers and internal teams to work together in resolving any customer query.

● Monitor key performance indicators (KPIs) related to customer satisfaction and present regular reports to senior management, along with actionable recommendations for improvements.

● Everyday customer support ((phone, email, chat & Support ticketing system).

Qualifications:

● Knowledge of CRM, education software or project management software

● The ability to utilise client's needs and business dynamics to aid the sales process

● Ability to articulate development and service solutions

● Excellent communication skills (oral and written)

● Positive attitude and willingness to learn and grow within the company

● Ability to deliver results & maintain a strong relationship with clients

● Bachelor's Degree from an accredited College or University