This job posting is currently inactive. Check out other active jobs at vlbpo cx .

Record Retrieval Specialist

vlbpo cx
Full-timeJamaicaJMD 500 - 500/hour

VLBPO is seeking a detail-oriented and organized individual to join us as a Record Retrieval Specialist. In this role, you will be responsible for retrieving records from third-party facilities, ensuring accuracy, and facilitating smooth record retrieval workflows. Your primary focus will be on maintaining comprehensive and up-to-date case records and contributing to the overall efficiency of the team. This is a work-from-home position, so applicants must have their own equipment and a suitable home office setup.

Responsibilities:

  • Gather, review, and organize case information by performing outbound calls, ensuring accuracy, completeness, and adherence to established protocols.
  • Perform regular data audits and quality checks to ensure the integrity of case information and identify any discrepancies or errors.
  • Maintain a comprehensive and organized filing system for physical and electronic case documents.
  • Make a minimum of 100 Calls Daily and retrieve a minimum of 3 records daily.
  • Monitor case deadlines, court appearances, and other important dates, providing timely reminders to ensure compliance with court filings and legal requirements.
  • Respond to internal and external inquiries regarding case status, procedural updates, and general case-related information.
  • Collaborate with team members to streamline case workflows, identify process improvements, and enhance overall efficiency.

Requirements:

  • Previous call center experience in the following fields: Claims, Medical, and Legal is preferred.
  • Strong background and understanding of law firm operations and/or medical records/claims management.
  • Excellent communication and interpersonal skills, with a friendly and engaging phone demeanor.
  • Strong research and analytical abilities.
  • Proficiency in using CRM/RMS systems for records management, data tracking, and reporting.
  • Strong organizational skills with the ability to manage multiple cases simultaneously.
  • Excellent attention to detail and a meticulous approach to data management
  • Self-motivated, proactive, and able to work independently or collaboratively within a team.
  • High-speed reliable internet connection and a dedicated workspace at home.
  • Ability to provide your own equipment, including a computer, headset, and any additional hardware required for the job.
  • MS tools or G-Suite Proficiency is a plus
  • Must be confident and assertive

Equipment Requirements

  • Digicel Connection - Minimum 50mbps download speed and 15 Mbps upload speed
  • Minimum i5 processor or higher
  • Minimum 8GB Ram
  • Wired headset
  • Quiet working environment

Nice-to-Have:

  • Police Report
  • Ability to type 30 WPM

Apply for this job

Resume/CV*

Click or drag file to this area to upload your Resume

Please make sure to upload a PDF

First Name*
Last Name*
Email*
Phone Number*
How many years of customer service/call center and administrative experience do you have? *
Do you have any previous experience working with handling insurances? (Yes or No) *
Please go to the website : https://10fastfingers.com/typing-test/english Please take a screenshot and attach your typing score results below. *
Please take a screenshot and attach your internet speed test. Please ensure that you do this at the location that you will be completing your daily tasks. *
Please take a screenshot and attach your computer specifications. Please ensure that you do this with the system you will be using to complete your daily tasks. *
Have you ever been convicted of a crime? (Yes, No) If yes, explain the number of conviction(s), nature of offense(s) leading to conviction(s), how recently such offense(s) was/were committed, sentence(s)imposed, and type(s) of rehabilitation. *
As part of our standard hiring process, we conduct background checks to ensure the suitability of our candidates. Before proceeding with the background check, we kindly request your confirmation. Do you agree to undergo a background check, which may include verification of your employment history, education credentials, criminal record, and other relevant information? *
Please list two references from previous employers. Format: [Company Name] - [Name] , [Phone Number], [Email] *
Kindly respond as how you would to a customer given this scenario: Xavier is interested in buying the newly released console. Upon checking, the product is currently out of stock and the next stock will arrive a week from now. He emailed: “Hope I get an answer this time. I’ve been saving up diligently to have enough to finally buy the XBS5. Been trying to order this on your website but encountered an error and was connected to 2 agents that just left me and disconnected after making me wait for a long time.” *
Please provide a short voice recording introducing yourself using this script: "Hi I'm [Name] and I'm a member of the Virtual Leaders Team. I am [age] years of age and have acquired over [no.of years] Years experience in the Contact Center industry. My main areas of expertise include; Customer Service, Technical Support, Sales, Live Chat and Email just to list a few of my skills. If you would like to know more about my experience, please feel free to review my profile. I look forward to hearing from you and I am very excited by the prospect of us working together.". NOTE: Please go to https://vocaroo.com/ complete the recording and paste the link below. *