We are seeking a skilled IT Support Engineer with strong technical and problem-solving abilities to maintain the backbone of our company's technology infrastructure. This role is critical to our success, requiring a proactive individual who can provide seamless technical support to our team, manage our IT assets effectively, and ensure our systems run with maximum efficiency and security.

About Atlas Labs:

We’re a progressive technology company with a global presence, operating in Australia, Sri Lanka and the United States. We specialize in designing and delivering cutting-edge technology products and services that drive innovation and create a meaningful impact. Our expertise spans diverse industries, including biomedical, agriculture, and equestrian, where we’ve collaborated with clients to solve complex challenges and propel progress. At Atlas Labs, we are passionate about combining advanced technology with customer-focused solutions to improve industries and communities worldwide.

Your Role:

• Serve as the primary point of contact for all IT support, providing timely and effective solutions to hardware, software, and network issues to ensure smooth daily operations.
• Manage the entire lifecycle of IT assets, including the installation, configuration, and maintenance of computer systems, software, and peripherals.
• Manage the network infrastructure, including internet connectivity, Wi-Fi, and internal network hardware to ensure reliable and secure performance.
• Implement and manage IT security protocols, including user access control, threat protection, and data backup procedures to safeguard company assets.
• Administer key business systems, with a focus on managing Google Workspace and JIRA to support team collaboration and project management.
• Proactively diagnose and resolve complex technical issues across software, networking, and hardware platforms to minimize downtime.
• Develop and maintain technical documentation, creating clear tutorials and process guides to empower our team and streamline support.
• Lead continuous improvement initiatives within the IT function, researching and implementing best practices to enhance our technological capabilities.

Your Profile:

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven work experience as a Technical Support Engineer or in a similar IT support role.
• Strong proficiency in managing both Windows (10/11) and macOS environments.
• Hands-on experience with Google Workspace and JIRA administration.
• Solid understanding of networking concepts (LAN, WLAN, TCP/IP) and IT security best practices.
• Excellent critical thinking and troubleshooting skills, with the ability to work independently.
• Strong written and verbal communication skills.

Benefits:

In addition to our wonderful team, our great culture, and our magnificent vision, there are a wide range of additional benefits that makes Atlas Labs an amazing place to work! You can receive:

• The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company.
• High-impact working environment with flat hierarchies and short decision-making processes.
• Market rate remuneration with a Dollar peg.
• State-of-the-art hardware to work with and a modern software infrastructure.
• Have the freedom to think, make decisions, solve problems, be creative, and engage with like-minded high-performing people.
• A beautiful office in the heart of Colombo with plenty of flexibility to take care of what matters most!

Apply Today:

Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.