Responsibilities:

1. Technology Strategy and Leadership:Develop and execute the company's technology strategy in alignment with overall business goals. Provide visionary leadership to the technology team, fostering a culture of innovation and collaboration.
2. Product Development:Lead the development and enhancement of CRM and omnichannel solutions, ensuring they meet high standards of quality, scalability, and user experience. Collaborate with cross-functional teams to drive product innovation and differentiation.
3. Technical Architecture:Define and implement a robust technical architecture that supports the scalability and reliability of our products. Stay abreast of industry trends and emerging technologies, incorporating relevant advancements into our technical ecosystem.
4. Team Management:Recruit, mentor, and manage a high-performing technology team, fostering professional growth and skill development. Establish and maintain effective communication channels within the technology team and across departments.
5. Collaboration:Work closely with executive leadership, product management, and other key stakeholders to ensure alignment between technology initiatives and business objectives. Collaborate with external partners and vendors to leverage complementary technologies and drive strategic partnerships.
6. Security and Compliance:Implement and oversee robust security measures to protect customer data and ensure compliance with relevant regulations. Stay informed about cybersecurity threats and implement proactive measures to safeguard our technology assets.

Qualifications:

• Proven experience as a technology leader in a CRM or omnichannel technology company.
• In-depth knowledge of CRM and omnichannel technologies and trends.
• Strong strategic thinking and business acumen.
• Demonstrated experience in managing and leading high-performing technology teams.
• Excellent communication and interpersonal skills.
• A track record of successfully delivering complex, scalable, and innovative technology solutions.