We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Champion. As a Champion for excellent Customer Service at Cloud Nine Solutions, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients.

What will you be doing?

• Provide exceptional customer service by promptly and professionally responding to customer inquiries and resolving issues.
• Handle a high volume of incoming calls, emails, and chat messages from customers, ensuring a positive and efficient customer experience.
• Act as a brand ambassador for our clients, understanding their products/services and effectively communicating their value to customers.
• Identify and escalate complex customer issues to the appropriate teams for resolution.
• Maintain accurate and detailed records of customer interactions and transactions in our internal software system.
• Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.
• Stay up-to-date with product knowledge, industry trends, and best practices to provide accurate and relevant information to customers.

What are we looking for?

• Previous experience in a customer service role, preferably in a call center or BPO environment; ideally under an Australian account and/or campaign.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems and other customer service tools.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Empathy and patience when dealing with customer concerns or complaints.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to work in shifts, including weekends and holidays, as required.
• Must have a WFH Set-up; ideally a laptop or desktop computer with a stable internet connection, preferably at least 5Mbps.