Key Responsibilities:

• Efficient and high quality supporting and managing the implementation of Sales and Customer Care at the centre.
• Responsible for sales management and customer care to all internal and external customers.
• Quality of customer experience in line with centre goals.
• Achieve high numbers of New sales and conversion rates.
• Managing retention and student customer satisfaction.
• Ensure all operational targets given are being met. (Revenue target/ New Sales/Enquiry target)
• Able to report on all aspects of the responsible areas related to sales and customer service.
• Fully updated of work and coordinate well to maximise customer experience.
• Identify opportunities to develop improve and add value to the customer
• service in line with the strategic goal of centre and the organisation.

Key Requirments:

• 2-5-year counselling experience, preferably in the education industry. Knowledgeable in the Canada, Australia, UK & France Student Placements.
• Computer skills including Word and Excel Fluent in English - written and verbal.
• Excellent language skills in English (Reading, writing, speaking). Fluency in Sinhala and Tamil is an added advantage.
• Highly motivated and target driven with a proven track record in sales.