As a Submissions Officer, you will play a crucial role in our brokerage's operations, managing the submission process for loan applications, ensuring accuracy, compliance, and efficiency to facilitate successful outcomes for our clients.

What will you be doing?

• Loan Application Management. Oversee the end-to-end loan submission process, including initial assessment, data entry, and submission to lending institutions or lenders.
• Document Verification and Compliance: Review and verify loan application documentation for accuracy, completeness, and compliance with regulatory and company standards.
• Communication and Liaison: Serve as a point of contact between clients, brokers, and lending institutions, ensuring smooth communication and resolving any issues related to submissions.
• Pipeline Management: Monitor and manage the loan submission pipeline, ensuring timely follow-ups, updates, and accurate records of application statuses.
• Quality Assurance: Conduct quality checks on submissions, ensuring adherence to company policies, procedures, and regulatory requirements
• Collaboration with Brokers: Collaborate closely with brokers and other internal stakeholders to gather necessary information, address any submission-related queries, and streamline the submission process.

What are we looking for?

• Previous experience in a similar role within the Australian financial services industry, preferably in a brokerage or lending environment.
• In-depth knowledge of loan submission processes, documentation requirements, and compliance standards in Australia.
• Strong attention to detail, organizational skills, and ability to manage multiple loan applications simultaneously.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and internal teams.
• Proficiency in relevant software applications used for submission management and document processing. Familiar with Slack, Google Workspace, Microsoft Office

What's in it for you?

✔ Competitive salary package (based on experience and qualifications) with Government-Mandated Benefits, 13th Month Pay, Healthcare, and other bonuses*

✔ Permanent dayshift schedule*

✔ Flexible, remote work environment with the option to work from anywhere*

✔ Opportunities for professional growth and development in a collaborative and inclusive company culture.

Join our team at Cloud Nine Solutions and be part of a dynamic and customer-centric organization. Apply now and help us deliver exceptional customer service experiences!

Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required.

*T&C apply