Creately is hiring Customer Support Executives!

Creately is redefining how teams organize and collaborate together around domain specific challenges. Creately is trusted by over 5M+ users and 1000’s of world leading organizations to unlock new gains in productivity, creativity and drive innovation. Our vision and drive is fuelled by an inclusive, growth-oriented team that values transparency, open-ness and feedback allowing each and every individual to grow themselves while doing the best work of their careers. Founded in 2008, Creately is a fast growing, global company with a high impact mission. At Creately you will do your best work yet.

Apply at https://creately.com/careers

You’d be a great fit if,

• You have experience in supporting an IT Technical Product/System for at least 3 years.
• You have experience in interacting with customers.
• You have fluent verbal skills and excellent written skills in English.
• You are a quick learner in order to catch up with our specialized trainings.
• You have a high level of attention to detail and accuracy.
• You are prepared to handle complaints with grace and a friendly attitude.
• You love tech and cool new things. We are an exciting company working on shiny new things that our customers LOVE. We want you to carry that same passion.
• Last but not least, you enjoy helping others and solving tough problems.

The Role

• Be the primary point of contact between us and our customers from all over the world.
• Respond via email and chat to customers' requests, offering technical and non-technical support.
• Present comprehensive information regarding our product.
• Act as an advocate for customers internally with other teams.
• Support projects that improve support-related processes.
• Update our extensive knowledge base with new guides, articles and support content.

Benefits

• Highly competitive salary
• Health insurance for you and your family
• Remote working allowance / Claims during the Work From Home period
• Weekly remote / onsite activities to keep the spirits up during WFH
• Annual budget for personal training and education