Urban.lk

Urban.lk, The Premium Online Store, is looking for the services of a proactive Customer Care Executive to work in our close-knit team in Colombo.

Your administration and sales support background in a busy environment, will be an asset. Fluency in English, intermediate to Advanced Microsoft Office Suite skills, strong attention to detail and ability to come up with quick solutions are a must in this diverse role. An IT related background is an added advantage.

The sales support aspect of your role will encompass responsibility for acting as a liaison between customers and the company. Assist with complaints, orders, errors, cancellations and all other product related queries. General office administration support is required, when needed.

The role will keep your challenged and busy. If you are a person with a strong customer service focus, excellent attention to detail, and want to be a part of a growing organization, this role would be your ladder to success.

Customer Care Executive

**About Urban.lk**

Urban.lk Sri Lanka’s premium online is the place where people can buy authentic and original products along with the best aftersales service in the country. By keeping our promises to customers while providing with them with best value for their money Urban.lk continues to grow and evolve as the best rated online store in Sri Lanka.

**The Role**

Category Coordinator at Urban.lk have end to end responsibility of handling day-to-day the operations and assist in the growth of the assigned categories.

Category Coordinators anticipate customer needs and incorporate them into the functional roadmap and will drive a major change or enhancement for customer experience influencing category needs based on their knowledge of competitive trends in the marketplace and other macro environment data.

This role will keep you challenged and busy. You will get to explore many avenues of a startup and you will be working closely with many departments of the business.

**Responsibilities**

- Warranty and after sales management
- Product pricing
- Just in time purchasing
- Stock management
- Maintain communications with the customer care team
- Report Generation

**Basic Qualifications**

He/she must be an effective leader and communicator working with our most important partners, as well as with internal colleagues and groups. You will need strong business judgment with a track record of strong ownership values and relationship management skills. This position offers an exciting opportunity to work on a start-up business team.

Work experience is preferred ( 3+ years).

· Experience in Business, category management, buying, Selling or finance

· Excellent written and verbal communication skills

· Proven negotiation skills, influencing abilities

· Strong numerical and analytical aptitude

· Proven experience leading cross-functional projects

· Ability to think and react in a high-energy, fast-paced environment

· Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines

· Detail-oriented

· Technical aptitude and agility to learn web-based tools

· Smart, enthusiastic, hard-working, and creative.

· Innovative, team oriented, and have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities.

· Experience in project ownership and using customer data to identify and prioritize opportunities.

Category Coordinator

**About Urban.lk**

Urban.lk Sri Lanka’s premium online is the place where people can buy authentic and **original** products along with the best aftersales service in the country. By keeping our promises to customers while providing with them with best value for their money Urban.lk continues to grow and evolve as the best rated online store in Sri Lanka.

**The Role**

As the marketing intern you will be assisting with all marketing related activities. This will allow us to train you in multiple marketing methods, gauge your skills and allocate you for a possible permanent role in the future.

**Responsibilities**

You will be required to **assist** the marketing team with,

- Editing and publishing posts
- Scheduling advertisements
- Photographing products
- Video editing
- Report Generation
- Email Marketing

**Basic Qualifications**

· Professional qualification in marketing field

· Basic/Intermediate Photoshop skills

· Basic video editing skills

· Excellent written and verbal communication skills

· Distinction for English

· Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines

· Detail-oriented

· Technical aptitude and agility to learn web-based tools

· Smart, enthusiastic, hard-working, and creative.

· Innovative, team oriented, and have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities.

· Experience in project ownership and using customer data to identify and prioritize opportunities.

**Salary**

Competitive

Careers at Urban.lk

Operations

Customer Care Executive

Category Coordinator

Marketing

Marketing Intern